2 hours - instead of 3 weeks
For each wave of the group-wide employee survey, employees write > 90,000 comments, which take a total of 500 working days to process. The large volume and complexity of the comments were therefore accompanied by an enormous amount of time needed to respond to the requests from top management - usually up to 3 weeks. In 2016, AI was introduced for the first time to reduce analysis time and enable real-time analysis. In the period from 2017 to 2020, topics examined in this way were further developed, such as Leadership Principles. In 2021, different AI variants were in use with a newly developed feedback analysis tool. Today, management hypotheses can be tested and enriched with insights using AI in under 2 hours. Managers can use data-driven decisions in the AI self-service. Furthermore, AI enables the identification of unknown fields of action and the formation of new hypotheses.